Abstract
In this survey study, we assessed how students rated the helpfulness of replies to online requests for help with and without phatic expressions, or comments serving a purely social purpose. We found that students perceived help-giving replies with neutral and self-oriented phatic comments to be less helpful than those discussing course content alone. In contrast, students perceived help-giving replies with greetings, salutations, and other-oriented comments to be equally helpful to those discussing course content alone.
| Original language | English (US) |
|---|---|
| Title of host publication | Proceedings of the 17th International Conference of the Learning Sciences - ICLS 2023 |
| Publisher | International Society of the Learning Sciences (ISLS) |
| Pages | 1779-1780 |
| DOIs | |
| State | Published - Oct 2023 |
| Event | 17th International Conference of the Learning Sciences - Montreal, Canada Duration: Jun 10 2023 → Jun 15 2023 |
Conference
| Conference | 17th International Conference of the Learning Sciences |
|---|---|
| Abbreviated title | ICLS 2023 |
| Country/Territory | Canada |
| City | Montreal |
| Period | 6/10/23 → 6/15/23 |
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Jeng, A., Bosch, N. (2023). Perceived Helpfulness of Phatic Expressions in Online Help-Giving Interactions. In Proceedings of the 17th International Conference of the Learning Sciences - ICLS 2023 (pp. 1779-1780). International Society of the Learning Sciences (ISLS). https://doi.org/10.22318/icls2023.314349
Perceived Helpfulness of Phatic Expressions in Online Help-Giving Interactions. / Jeng, Amos; Bosch, Nigel; Perry, Michelle.
Proceedings of the 17th International Conference of the Learning Sciences - ICLS 2023. International Society of the Learning Sciences (ISLS), 2023. p. 1779-1780.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
Jeng, A, Bosch, N 2023, Perceived Helpfulness of Phatic Expressions in Online Help-Giving Interactions. in Proceedings of the 17th International Conference of the Learning Sciences - ICLS 2023. International Society of the Learning Sciences (ISLS), pp. 1779-1780, 17th International Conference of the Learning Sciences, Montreal, Canada, 6/10/23. https://doi.org/10.22318/icls2023.314349
Jeng A, Bosch N, Perry M. Perceived Helpfulness of Phatic Expressions in Online Help-Giving Interactions. In Proceedings of the 17th International Conference of the Learning Sciences - ICLS 2023. International Society of the Learning Sciences (ISLS). 2023. p. 1779-1780 doi: 10.22318/icls2023.314349
Jeng, Amos ; Bosch, Nigel ; Perry, Michelle. / Perceived Helpfulness of Phatic Expressions in Online Help-Giving Interactions. Proceedings of the 17th International Conference of the Learning Sciences - ICLS 2023. International Society of the Learning Sciences (ISLS), 2023. pp. 1779-1780
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abstract = "In this survey study, we assessed how students rated the helpfulness of replies to online requests for help with and without phatic expressions, or comments serving a purely social purpose. We found that students perceived help-giving replies with neutral and self-oriented phatic comments to be less helpful than those discussing course content alone. In contrast, students perceived help-giving replies with greetings, salutations, and other-oriented comments to be equally helpful to those discussing course content alone.",
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